1. Cancellation Policy
- Order Cancellation by Customer: Once an order is placed, cancellations are not permitted. Customers are requested to carefully review their order details before confirming the purchase.
- Order Cancellation by Dental SPLY Services: We reserve the right to cancel any order due to stock unavailability, pricing inaccuracies, product information errors, or issues identified by our credit and fraud prevention department. In such cases, the customer will be notified and any payment made will be refunded in full.
2. Refund Policy
- No Returns or Refunds: All sales are final. We do not accept returns and do not offer refunds for any products purchased through Dental SPLY Services.
- Damaged or Defective Items: If a product arrives damaged or defective, customers must notify us within 7 days of delivery. We will review the issue and may offer a replacement or partial credit at our sole discretion. Supporting evidence such as photographs of the damage or defect may be required.
3. Exceptions
Certain exceptions may apply where required under applicable consumer protection laws. In such cases, customer rights and our obligations will be governed strictly in accordance with the relevant legal provisions.
4. Contact Information
For any questions or concerns regarding our Refund and Cancellation Policy, please contact us:
Dental SPLY Services
Tel: +91 78909 04646
Mail: sales@drsmithflexibles.com
Thank you for your understanding and cooperation.